Returns & Exchanges
We want you to love your hair journey, which is why we offer a 60-day satisfaction guarantee on all our products. If you are not completely happy with your purchase, we make the return or exchange process simple and hassle-free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Select Your Preference
Choose whether you would like to exchange your item for a different formula or receive a full refund to your original payment method.
Print and Pack
Download your prepaid shipping label, securely pack your items in their original packaging, and attach the label to the outside of the box.
Drop Off and Track
Hand your package to the designated carrier; your refund or replacement will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing