Frequently Asked Questions
Everything you need to know about your hair journey with Hairstory.
How long does shipping normally take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a full refund, minus shipping costs, within 30 days of delivery.
Are your hair products sulfate-free and color-safe?
Yes, all our formulas are 100% sulfate-free, paraben-free, and specifically designed to be safe for color-treated and chemically-processed hair.
Do you offer subscription discounts?
Absolutely! When you subscribe to your favorite products, you save 15% on every order and can customize your delivery frequency at any time.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
Is Hairstory cruelty-free?
We are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we only work with suppliers who uphold these same standards.